At My Med Device Limited, we are committed to protecting your privacy and ensuring that your personal data is handled securely. This Privacy Policy outlines how we collect, use, store, and safeguard your information when you interact with our website and services.
1. Information We Collect
We collect personal and non-personal data to enhance your experience and facilitate transactions.
A. Personal Information
When you interact with our website, we may collect:
Account Information – Name, phone number, email, physical address, and password.
Order & Payment Details – Transaction history and payment method (MPESA).
Communication Data – Information shared via calls, emails, or chat support.
B. Non-Personal Information
We may collect:
Device & Browser Data – IP address, operating system, browser type, and device model.
Website Usage Data – Pages visited, time spent on our site, and interaction patterns.
2. How We Use Your Information
We use your data for:
Processing Orders & Payments – To confirm, process, and deliver your purchases.
Customer Support – To respond to inquiries, returns, and complaints.
Marketing & Promotions – To send exclusive deals (you can opt out anytime).
Security & Fraud Prevention – To detect and prevent fraudulent activities.
Service Improvement – To enhance user experience and optimize our website.
We do not sell, rent, or trade your personal data.
3. Data Protection & Security
We implement strong security measures, including:
Encrypted Transactions: MPESA payments are processed securely.
Restricted Access: Only authorized personnel can access personal data.
Secure Storage: Your information is stored with advanced protection.
However, while we strive to protect your data, we encourage you to use strong passwords and avoid sharing sensitive details.
4. Sharing Your Information
We only share your data in the following cases:
Trusted Service Providers – Courier partners for delivery, payment processors for transactions.
Legal Requirements – When required by law enforcement or regulatory authorities.
We do not share your data for marketing by third parties.
5. Cookies & Tracking
We use cookies to enhance functionality and analyze website traffic.
To remember login details and shopping preferences.
To provide targeted promotions and offers.
To improve website performance and usability.
You can manage or disable cookies in your browser settings, but doing so may affect site functionality.
6. Your Rights & Choices
You have the right to:
Access & Update Your Information – Modify your account details.
Request Data Deletion – Ask us to delete your account and personal data.
Opt-Out of Marketing – Unsubscribe from promotional emails.
