Welcome to My Med Device Limited! By using our website, you agree to comply with the following Terms and Conditions. If you disagree with any part of these terms, kindly refrain from using our services.
1. Eligibility
To use our services, you must:
Be at least 18 years old.
Have the legal capacity to enter into a contract under Kenyan law.
Agree to these Terms and Conditions in full.
We rely on the accuracy of the information you provide. If an unauthorized person uses your account, we are not liable for any losses incurred.
2. Registration & Account Security
To access certain features, you may need to create an account and provide details such as:
Full Name
Date of Birth
Phone Number
Email Address
Physical Address
Password
By registering, you agree to:
Keep your login details confidential.
Notify us immediately if you suspect unauthorized access.
Be responsible for all activities under your account.
You may cancel your account at any time by contacting our support team.
3. Terms of Sale
When purchasing from My Med Device Limited, you acknowledge that:
We facilitate transactions but are not a party to the sale between the seller and purchaser.
Sellers must provide accurate product descriptions and disclose any applicable warranties.
Prices include all applicable taxes under Kenyan law.
Additional charges (if any) must be explicitly stated before purchase.
4. Payment Methods
We currently only accept MPESA as our payment method.
Pay-on-Delivery (Nairobi Only)
Available for deliveries within Nairobi County.
Payment must be made via MPESA upon delivery.
The delivery agent will wait 5 minutes before moving on to the next order.
Important:
Ensure your MPESA account has sufficient funds before the delivery arrives.
Sealed items cannot be unsealed before payment.
For orders outside Nairobi, payment must be completed before dispatch.
5. Shipping & Delivery Policy
We prioritize fast and efficient delivery.
A. Order Processing & Dispatch
Orders placed between 8:00 AM and 8:00 PM will be delivered as follows:
Nairobi County: Within 4 hours
Greater Nairobi Metropolitan Area: Within 6 hours (Orders after 6:00 PM will be delivered the next day by midday)
Rest of Kenya: Within 24 hours
Orders placed after 8:00 PM will be delivered as follows:
Nairobi County: By 10:00 AM the next day
Greater Nairobi Metropolitan Area: By midday the next day
Rest of Kenya: Within 36 hours
We currently do NOT ship outside Kenya.
6. Order Confirmation & Tracking
Once you place an order:
You'll receive a confirmation SMS or email with your order number.
If you don't receive a confirmation, contact us immediately.
You'll be notified when your order is dispatched.
The delivery agent will call you upon arrival to confirm delivery.
7. Returns & Refunds
Returns are accepted within 24 hours if:
The item was damaged upon arrival.
You received the wrong product.
The product is expired or defective.
The item has missing accessories.
Returns are NOT accepted if:
You changed your mind after purchase.
The product was damaged after delivery.
The item has been opened or used unless it is defective.
Refunds are processed within 14 days after the returned product is inspected.
Product images are for illustration purposes – actual items may differ slightly.
We are not responsible for third-party seller descriptions or misleading information.
We do not guarantee uninterrupted website access due to technical issues beyond our control.
9. Intellectual Property Rights
All website content (logos, text, images, trademarks) belongs to My Med Device Limited and cannot be copied, modified, or distributed without permission.
10. Governing Law
These Terms & Conditions are governed by the laws of Kenya. Any disputes will be resolved under Kenyan jurisdiction.
11. Changes to Terms & Conditions
We may update these terms at any time. Changes will be posted on our website with an "Effective Date."
